Help and FAQ

CompanyIQ is a UK company intelligence platform. It retrieves data from Companies House, reads the filed financial documents, and uses AI to generate a scored intelligence report on UK registered companies. All reports include a CIQ Score, financial overview, risk signals, director analysis, and a plain-language executive summary.

All data is sourced directly from Companies House, the official UK government register. Financial documents are extracted and analysed using AI. Nothing is estimated or sourced from third parties.

Reports are as accurate as the data filed with Companies House. If a company has filed late, incomplete, or micro-entity accounts, the analysis will reflect those limitations and flag them clearly. AI analysis may occasionally misinterpret figures or context. Reports are intended to support your own decision-making and should not be treated as the sole basis for any financial, legal, or commercial decision.

The CIQ Score is a 0 to 100 rating of a company's overall health across five dimensions: Financial Health (up to 40 points), Filing Compliance (up to 10 points), Director Quality (up to 20 points), Market Position (up to 20 points), and Risk Assessment (up to 10 points). Higher is better.

Companies with very large financial document filings are processed on a simplified path that covers filing compliance and director quality, but cannot extract full financial metrics. This is clearly labelled in the report and the limitations are explained.

Some companies cannot receive a full CIQ Score because of their status on Companies House. Newly incorporated companies have not filed accounts yet, companies with overdue accounts have no current figures to analyse, and companies that are pending strike-off or already dissolved are reported on their status rather than scored. In each case the report explains what was found, and no credit is charged.

Most analyses complete in 60 to 90 seconds. CompanyIQ retrieves data directly from Companies House and processes the filed accounts. If a document takes a moment longer to retrieve, the system automatically retries before completing your report. You can safely leave the page and the completed report will be saved to your dashboard automatically.

Yes. The analysis runs entirely in the background. When it completes, the report is saved to your dashboard and you can view it at any time. You do not need to stay on the loading screen.

If an analysis cannot complete, no credit is charged and you will be notified on your dashboard with the option to try again. CompanyIQ automatically retries document retrieval if a temporary issue is detected, so most transient failures resolve without any action needed. If a failure does reach your dashboard, we recommend waiting a few minutes before retrying. If the problem persists, contact us at support@company-iq.co.uk and we will investigate. CompanyIQ does not guarantee uninterrupted availability of AI analysis services, as these depend on third-party infrastructure outside our direct control.

Yes. If a recent analysis already exists for a company, it will be returned instantly from our database at no extra cost. A fresh analysis is only triggered when new information is present on Companies House.

When a company you've analysed files new accounts with Companies House, we flag it on your dashboard so you can run a fresh analysis against the latest figures. A report reflects the accounts available when you ran it; the flag tells you when there is newer information worth re-checking. Running a fresh analysis uses one credit, the same as any analysis.

Yes. Every analysis can be downloaded as a designed PDF report, so you can forward it to a colleague or attach it to a credit decision. You can also export to CSV, either one company at a time or in bulk from your dashboard. Both are included on every plan and on single analyses.

Each completed analysis uses one credit. Monthly plan credits are added at the start of each billing cycle, and anything unused rolls over up to a maximum of twice your monthly allowance. Pay-as-you-go credits do not expire. If you run a company that has already been recently analysed, no credit is used.

Yes, up to a point. Unused monthly analyses carry into the next billing cycle, capped at twice your monthly allowance. On a 20-analysis plan your balance can build to 40, but no further. Pay-as-you-go credits are separate and never expire.

You can upgrade to a higher tier or purchase a pay-as-you-go credit at any time. There are no automatic overage charges.

No. Credits are only consumed for successfully completed analyses. If an analysis fails for any reason, no credit is charged and you can retry at no additional cost.

Yes, cancel anytime from your account settings. No cancellation fees. You retain access until the end of your current billing period.

Pay-as-you-go purchases are non-refundable. Monthly subscription refunds are considered on a case-by-case basis within 7 days of charge. Contact support@company-iq.co.uk.

Email addresses cannot be changed on an existing account. If you need to use a different email, cancel your current subscription and create a new account with the new address. Any remaining credits on the old account cannot be transferred, so it is worth using them up first.

Yes. We use industry-standard encryption, row-level access controls, and secure authentication. Your analyses are private to your account. We do not sell your data.

Yes. Email support@company-iq.co.uk to request account deletion. Your data will be purged within 30 days. Payment records are retained for 7 years as required by UK financial regulations.